Tech Support Site Navigation
Unofficial Blizzard Tech Support Forums
Cool Associates of TheHelper.net

Warcraft III FAQs

Warcraft III randomly crashes to the desktop or reboots my computer.
Warcraft III was unable to detect the disc in my CD-Rom Drive.
I lost my CD-Key, where can I find it ?

Warcraft III randomly crashes to the desktop or reboots my computer.

Random crashes or reboots are usually related to memory access violation errors. According to my knowledge, it could be caused by :

- Outdated Drivers >> Make sure you have the latest drivers for your video and sound card. Have a look at this page for additional information.

- DirectX Sound Setting >> An uncompatible acceleration level with your sound card could cause this error. Go in the Start Menu, Run, type in dxdiag and go under the Sound tab. Adjust the hardware sound acceleration level.

- Hard-Disk Errors >> Go in My Computer, then right-click on your hard-disk. Under the "Tools" toolbar, click on Error Checking.

- Fragmented Hard-Disk >> Go in My Computer, then right-click on your hard-disk. Under the "Tools" toolbar, click on Defragmentation.

- Viruses >> Go to this site and scan your hard-disk for any viruses.

- Faulty/Mismatched Ram >> The RAM sticks installed in your computer must have the same speed, or else Warcraft will crash for sure. Also, one or many of your RAM sticks might be faulty. Test your RAM with this program: http://www.goldmemory.cz Download and extract the .zip file. Put in a formatted 1.44MB floppy and run Install.bat. It will get the floppy disk ready for you. After it's done, reboot the computer. Make sure your BIOS is setup to boot from floppy disks. Let the program scan your memory once (should take under an hour and a half) and then press ESC. Let the program exit, then reboot. Go back into Windows and browse your floppy. You should find a file named GM.RPT. Open it with Notepad or any other text editor and scroll down. If it passed, your RAM is in good condition according to GoldMemory. If not, is it faulty. In that case, either your BIOS settings are incorrect (you can ask in the forums for additional assistance with this) or one of the RAM sticks needs to be replaced. You'll need to test them one-by-one by taking the others out until you find the offending RAM stick.

- Overheating >> Often this would be accompanied by spontaneous rebooting of the computer. This can often be fixed by cleaning off any dust you may find in the computer. Make sure you unplug your computer before dusting it.

- Device Conflicts >> Right click on "My Computer" on the desktop and then properties. Under the Device Manager tab, any conflicts would be reported with a (!) besides the device's name.

- Corrupted Windows installation >> Open Start menu, Program Files, Accessories, System Tools, System Information.
From the tools menu, try the different options. It will tell you if anything is corrupted.

- Outdated Windows installation >> Visit the Windows Update Site and update your Windows software.

- Video Mode >> Your computer might have a problem running Warcraft III in Direct3D mode. Right-Click on the Warcraft III shortcut used to open the game. Under the "Shortcut" tab, you will find a box named target. Add -opengl to it.

Example

"C:\Program Files\Warcraft III\Warcraft III.exe" -opengl

Back to Top

I lost my CD-Key, where can I find it ?

If your game is still installed on your computer, you are in luck. 

Get Magickian's CD-Key Grabber. Launch the appropriate game and connect to Battle.net. At the login screen, alt-tab to the desktop and click the Get CD-Key button. If successful, your CD-Key should be displayed in the edit boxes.

Note: You don't have to fully login (by entering your username and password) in
order to get your cd-key.

If your game is not installed, you will have to get a new CD-Key from Blizzard. Read this page for more information.

Back to Top

Warcraft III was unable to detect a disc in my CD-Rom Drive.

If you are recieving that error, make sure you have installed the latest patch for Warcraft III and that you have all the critical updates and services pack from the Windows Update Site. Also review Blizzard's 12 steps on this issue.

This error is common for newer DVD drives or CD Burners. If nothing on the Blizzard page helped you, and you have lots of hard-disk space to spare, consider CD & DVD emulation software like Daemon Tools (Free) or Alcohol (Trial). Simply dump the "Warcraft III : Reign of Chaos disc (or the Frozen Throne disc if you have the expansion) on your hard-drive using IsoBuster (or whatever you happen to have that allows this - ask on the forums if you need additional help with this). Then mount the Cue file using Daemon Tools (or Alcohol) and make sure "SafeDisc" emulation is enabled. The game should then run.

Back to Top